Your privacy is of paramount importance to us at e-Clinical Psychologist. We are dedicated to safeguarding the personal information you share with us while using our platform and services. This Privacy Policy explains how we collect, use, store, and protect your information when you access our platform. By using our services, you accept and agree to this Privacy Policy along with our Terms and Conditions. If you do not agree to this policy, please discontinue your use of the platform immediately.

1. Information We Collect

To provide effective psychological services (including counselling and therapy), we collect and process various types of information, including:

1. Personal Identifiable Information (PII): Your name, email address, phone number, and payment details.
2. Health-Related Data: Information related to your mental health, psychological conditions, treatment plans, and communication exchanged with your psychologist or counsellor.
3. Usage Information: Data about how you interact with the platform, including cookies and analytics.

By providing this information, you consent to our collection and usage as described in this policy.

2. Use of Your Information

We use your information strictly to:

1. Deliver psychological counselling and related services.
2. Communicate with you regarding appointments, updates, and service information.
3. Process billing and payments securely.
4. Respond responsibly to situations where you or others may be at risk, in compliance with legal and ethical obligations.

We never sell or rent your personal data to third parties. Your information is used solely to enhance your therapeutic experience and platform functionality.

3. Information Sharing and Disclosure

We disclose your information only under the following circumstances:

1. With your explicit consent.
2. To comply with valid legal requests or governmental regulations.
3. When necessary to protect the safety of you or others, such as reporting suspected abuse, serious self-harm risk, or threat to others, consistent with mental health professional ethical requirements.
4. To trusted service providers who assist in platform operations under strict confidentiality agreements.

4. Cookies and Tracking Technologies

Our platform uses cookies—small data files stored on your device—to improve your experience, maintain session continuity, and gather anonymized usage data to optimize our services. You can manage cookie preferences via your browser settings; however, disabling cookies may affect platform usability.

5. Security of Your Data

We adopt industry-leading security practices and technologies, including data encryption, secure servers, and regular auditing to protect against unauthorized access, loss, or misuse of your information. While absolute security cannot be guaranteed on the internet, we continuously strive to protect your data in compliance with applicable laws and best practices.

6. Children’s Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under this age. If we learn we have inadvertently collected data from a child under 13, we commit to promptly deleting such information. Parents or guardians who become aware of such data collection may contact us for immediate action.

7. International Data Transfers

Your information may be processed and stored in servers located outside your country of residence. Regardless of location, your data is handled securely in accordance with this Privacy Policy. By using our platform, you consent to such international transfers.

8. Compliance with Laws and Legal Requests

We cooperate with law enforcement and regulatory agencies as required by law. This includes responding to subpoenas, court orders, and legal processes. Mental health professionals on our platform are legally obligated to report situations involving risk of harm, abuse, or legal mandates per relevant jurisdictional laws.

9. Your Rights and Choices

You have the right to:

1. Access, correct, or request deletion of your personal data.
2. Withdraw consent for data processing where applicable.
3. Opt out of marketing communications.

To exercise these rights or for any privacy-related inquiries, please contact us at support@eclinicalpsychologist.com.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We encourage you to review this policy regularly. When significant changes affecting your data use occur, we will notify you via email or prominent notices on our platform and provide options to accept or decline.

11. Contact Information

For questions or concerns about this Privacy Policy or our data practices, please contact:

e-Clinical Psychologist Privacy Team

Email: support@eclinicalpsychologist.com

Phone: +91-9996670471, +91-9034951619